Support – LuvUrCats
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Is your website secured?  Our website is absolutely secured. For example, if you take a look at the lower right hand corner of our website you will identify our verified McAfee SECURE badge. 

In addition, if you take a look at your address bar while browsing our pages you should notice a 256 Bit Security Lock image in your address bar.

How long will it takes for my order to process? It generally takes us 72 hours or less to process new orders

When will tracking details appear under my account? Tracking details will appear under your account twenty four hours or less after your order has been processed

Where do you ship out your items from? We have suppliers from all over the world working hard 24/7 to make sure that our customers receive their items in a safe and secured manner. 

How long will it take you guys in order for me to receive my item(s)? Please allow up to three to four weeks once you have received your tracking number for your order to arrive and if you had selected standard shipping speed at your checkout.

Can you send me my money back? If you are unsatisfied with your purchase and will like to receive your money back then please contact us at 

Can you exchange my item? Sure just send us an email over at and we will assist you once we receive your correspondence. 

In addition you may view our full exchange and refund policies by clicking here.

Missing an item? Many of our items ship out separately from each other, so if it seems as if you are missing an item from us, then chances are that it's already on its way out to you. Do contact us however if you would like for us to verify such details on your behalf.

Our restriction for free shipping applies only to certain items in your cart that are low cost (just a penny) or at no cost to you. For certain items like this then, you might have to pay for shipping and handling in order for us to send them out to you. 

Do you have a mailing address? We sure do, it is,
304 S. Jones Blvd #119, Las Vegas NV 89107

Whom can I contact for additional support?

You can reach us via email or phone

t - (646) 844-5599
e -